Terms and Conditions of Use

Thank you for visiting Posh Paws International Limited website. Please note that everything on the Website is subject to the Terms and Conditions of Use.


These are the terms and conditions of Posh Paws International Limited for use of this Website.  Posh Paws International Limited reserves the right to make any changes to the Terms and Conditions of Use periodically. By browsing or making a purchase through this website you are accepting that you are bound by the current Terms and Conditions of Use in their entirety. You should check these each time you revisit the Site.

Any contracts or agreements made by Posh Paws International Limited and the website user shall be governed and interpreted according to English law and any disputes or proceedings shall be offered for the conclusion of the contract. 

ABOUT US is owned by Posh Paws International Limited, Registered Company in England and Wales number: 09697394

Registered office address: Gloucester House, Bentalls, Pipps hill, Basildon, Essex SS14 3BX.


All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

When you complete an online order for a product purchase we will initially send you an email that confirms the order details you have sent to us. This email constitutes the formation of a contract and to purchase the product(s) the details and prices of which are detailed in our order acknowledgement email.

We would advise all customers to print out these terms and conditions together with the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please email us.

DELIVERY deliver products to customers in the United Kingdom mainland. Outside UK/IRE delivery will be confirmed once the order is received. Carriage paid orders apply to all UK orders over £200. However we are happy to fulfil orders below this amount but a small delivery charge of £10.00 will apply to each delivery in the UK. Orders for territories outside of UK/IRE will be subject to delivery charge confirmation once the order is received.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen circumstances and we shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Please note we are unable to deliver on any of the recognised UK Bank Holiday dates. Any orders requested for delivery on those dates will be despatched on the next working day.

Risk of loss and damage of products passes to you on the date when the products are delivered.

For full details on delivery please read our Delivery information page


We take payment from your card at the time we receive your order, once we have checked your card details. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible via the email address you provided during check out. A full refund will be given immediately if this is the case.

The price you pay is the price displayed on the website at the time we receive your order. However, whilst we make every effort to try and ensure that all prices on our website are accurate, errors sometimes occur. If we discover an error in the price of goods you have ordered we will inform as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by any method specified on our order form. Unfortunately we are unable to accept orders from persons under the age of 18.

Ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices include VAT (where applicable) at the current rates and include delivery charges, unless expressly stated.


For our refund policy, please refer to Returns.

Product availability is listed on the individual product page. Posh Paws process orders in their entirety, should there be a stock discrepancy whilst processing your order we will email you to confirm if a product is no longer available and ask if you would like to receive a refund for that item or if part of a bigger order, cancel the entire order. 

You are entitled to cancel your order or contract with us provided that you do so within 14 days of placing the initial order with us. If no goods have been dispatched then we will provide a full refund within 7 working days including any shipping charges you have paid for. If a contract has been formed and your products have been dispatched then the process will be followed as laid out in our Returns Policy.


Posh Paws has taken care in presenting the products on our website as accurately as possible. The images you see will depend on you monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place your order you should read the following:Delivery Information, and Returns Policy. These pages form the part of these terms and conditions and contain important information about your order.


All designs, copy text, images and other contents of the site in whatever format belong to Posh Paws International Limited or its licensors. All rights in these are reserved other than as expressly permitted herein: downloads are permitted to be copied electronically or for hard copies to be printed. Other than such use, no permission is granted including for reproduction, modification, distribution, republication purposes without Posh Paws International Limited prior written consent. All trademarks, registration marks and trade names mentioned in the site are the property of Posh Paws International Limited or other respective licensors that have granted Posh Paws International Limited the right and licence to use such marks.


Your access to and use of the website is at your sole risk. The information on Posh Paws International Limited website is free of charge. We will endeavour to keep the website as up to date as possible, designs and information given is subject to change without notice at any time.

We try to ensure that pictures of the goods on the Website are as accurate as possible, but colours and styles may vary and slight variations must be expected. 

Under no circumstances will any Posh Paws International Limited parties be responsible or liable for any loss or damages of any kind, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages that are directly or indirectly related to:

  •          The Website (including the Content and the User-Generated Content); 
  •          Your use of or inability to use Website, or the performance of the Website; 
  •          Any action taken in connection with an investigation by Posh Paws International Limited Parties or law enforcement  authorities regarding your access to or use of the Website;
  •          Any action taken in connection with copyright or other intellectual property owners or other rights owners; 
  •          Any errors or omissions in the Website’s technical operation; or 
  •          Any damage to any user’s computer, hardware, software, modem, or other equipment or technology, including damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line, or network failure or any other technical or other malfunction, including losses or damages in the form of lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment failure or malfunction.

The foregoing limitations of liability will apply even if any of the foregoing events or circumstances were foreseeable and even if Posh Paws International Limited Parties were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action of contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of God, telecommunications failure, or destruction of the Website).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages of the sort that are described above, so the above limitation or exclusion may not apply to you. Except as may be provided in any additional terms, to the fullest extent permitted by applicable law, in no event will the total liability of  Posh Paws International Limited parties to you, for all possible damages, losses, and causes of action in connection with your access to and use of the website and your rights under this user agreement, exceed an amount equal to the amount you have paid  Posh Paws International Limited in connection with the transaction(s) that underly the claim(s); provided, however, this provision will not apply if a tribunal with applicable jurisdiction finds such to be unconscionable. For purposes of clarity, the prior sentence does not expand or limit any product warranty that is provided by a manufacturer of a physical product.


We grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to create hyperlinks to the Website, so long as: (a) the links only incorporate text, and do not use any trademark graphics that are owned or licensed to  Posh Paws International Limited, (b) the links and the content on your website do not suggest any affiliation with  Posh Paws International Limited or cause any other confusion, and (c) the links and the content on your website do not portray  Posh Paws International Limited or its products or services in a false, misleading, derogatory, or otherwise offensive matter, and do not contain content that is inappropriate for children or that is unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party or are otherwise objectionable to  Posh Paws International Limited.  Posh Paws International Limited reserves the right to suspend or prohibit linking to the Website for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third party.

This site may contain links to other Internet sites, which are operated by third parties.  Posh Paws International Limited is not responsible for the information and content of any such third party site nor of any transactions or communications between you and such sites. If you have any concerns regarding links, content or transactions at such third party sites please contact the third party site directly.

 Posh Paws International Limited uses reasonable efforts to make sure all information and materials contained on the Website is correct, but subject to the above statement on fraudulent misrepresentation, Posh Paws International Limited does not accept liability for any error in any material or information on the Website.


 Posh Paws International Limited is committed to protecting your privacy. If you are under the age of majority (which is 18 years old), please be sure to read these terms and conditions with your parents or legal guardians and ask questions about anything you do not understand. Children under 18 should get your parents’ or legal guardian’s permission before giving out your email address or any personal information to Posh Paws International Limited, or please provide your parents’ or legal guardian’s email address with their permission. 

By making a purchase online/registering/submitting your name, email, delivery address and telephone number and any other personal details when requested, you are agreeing that Posh Paws International Limited may use the personal information we collect to email you news about competitions, any purchases you may have made online and we may send you news by email about latest releases, activities and promotions relating to the Posh Paws toy ranges that we feel you may be interested in.

We may use and personal information submitted to corroborate our customers identity, process payments, manage orders including delivery, communicate with customers about orders, products and services.  

All personal information may be shared with a 3rd party provider working on behalf of Posh Paws International Limited. If you want to stop receiving such updates from Posh Paws International Limited, our e-mails will include an address that you can request your email address to be removed from the mailing list.

Use of your personal information is governed by Posh Paws Posh Paws International Limited a wholly-owned subsidiary of Whitehouse Leisure International Holdings Limited Privacy Policy and will be used with care and held in accordance with Data Protection Act 1998 as amended from time to time. Your use of this website constitutes your agreement to the terms of this Privacy Policy, which forms part of these Terms and Conditions of Use. In the event that Posh Paws International Limited undergoes reorganisation or is sold to a third party, you agree that any personal information Posh Paws International Limited holds about you may be transferred to that reorganised entity or third party, such parties will be subject to this Privacy Policy of follow practices at least as protective as those described in this Privacy Policy.


These terms and conditions are governed by and construed in accordance with English law.


We endeavour to respond to all complaints within 10 working days. If you have any enquiries or complaints about the Website or any products then please contact us as follows:

Tel: 01268 567317
Opening times: Monday to Friday 9am-5pm

The Terms and Conditions of Use updated on 03 March 2023
© 2023  Posh Paws International Limited.